Orders & Shipping

Once your order has been submitted, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage.

This means that we cannot cancel or make changes to your order including but not limited to:

• Canceling your order or items from your order
• Changing the color or size of any items
• Adding items to your order
• Changing your billing or shipping address
• Changing payment method
• Changing the Shipping Method
• Adding or Removing a Gift Card

If you'd like to place an additional order, remember our shipping is free! If you receive your order and decide you still want to return it, Please make sure to review our return policy here.

What order can we help you with?

To make a general return, please click here.
To report a missing item, please contact customer service using one of the contact methods at the bottom of this page.
To report a damage or defect, please contact customer service using one of the contact methods at the bottom of this page.
To make any changes or request a cancellation, please see our section I want to Edit or Cancel my Order.

Express Shipping - Please allow 3-6 business days. Standard Shipping - Please allow 8-15 business days (average) for other items to arrive in the following countries: United States, United Kingdom, Australia, Canada. For other countries shipping may take 12-25 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team on the contact us page or leave a message on the online chat.

ASTRO NOVA ships products worldwide every day. Shipping is available for most countries around the world.

The order processing time might take up to 2 days. Processing includes checking, packing, and sending your orders to the post office. After all these procedures, the tracking number will be provided to you.

Tracking information is available within 1-2 days. Tracking details will be supplied once the orders have been shipped. You will get an email shipping confirmation with the tracking number. If you did not receive any message from us, please contact our support team on the contact us page or leave a message on the online chat.

In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, ASTRO NOVA has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

On very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, which, unfortunately, we can’t control. We seek your patience and understanding should this happen.

It can sometimes take a few days for our delivery partners to scan and track all packages. Sometimes a scan can be missed and it may look like your package has not moved for several days. In these instances, the package is usually still in transit and the situation resolves itself within a few days. If no movement has occurred within 5 business days of the expected estimated delivery date, please get in touch with our customer experience team at the live chat or contact support@astronovasports.com and we'll immediately look into the matter!