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Frequently Asked Questions
Do you provide price matching or adjustments?
Sorry, ASTRO NOVA does not offer price matching or adjustments at this time.
Why is my discount code not working?
Please note that our discount codes are for one-time use only.
If your order is canceled or returned, you are unable to use the code a second time.
Additionally, discount codes are unable to be stacked on site-wide promotions.
If the code is eligible, try typing in the code to ensure there are no additional spaces.
How can I modify my order?
Once your order has been submitted successfully, the order goes almost immediately to processing for the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item(s) once your package arrives.
What is the status of my order?
To view the status of your order click here.
Orders placed Monday-Friday before 5pm will ship the same business day. For Expedited and 2-Day shipping, orders placed Monday-Friday before 3pm will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day.
Please allow 1-2 extra days for order processing during special promotional periods and holidays.
Once your order has shipped, please allow 24 hours for your tracking number to update.